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Our Customer Service Commitment

"Customers As Partners" is an initiative geared towards building a strong service culture in SOXAL.

CAP Service Values

Proactive (Pre-empts and resolves issues)

Acts Safely (Places safety as the No. 1 priority in all actions)

Responsible (Takes ownership, delivers promises and ensures resolution)

Team-Player (Demonstrates teamwork that leads to a cohesiveness that extents beyond intra to inter-department)

Nurtures (Mentors less experienced colleagues)

Energises (Improves the morale and attitude of all around)

Responsive (Provides resolution quickly, accurately and efficiently)


The CAP Service Statement

Service is MY Passion.

For more than 30 years, SOXAL has been the market leader in Singapore reowned for its ability to customise solutions to meet customers' demands. This theme of service was reinforced with the launch of our "Customers As Partners" Programme.